“It is of the utmost importance for us that our products enhance a quality of life for our customers and users. All of our products pursue this vision. The five certainties of Van Os Medical below feed into this ethos and how we achieve them.”

1. Consistency In Pricing and Quality

Within each product we ensure that we work with our partners to ensure that the best product we bring to market is the best that we can offer for each sector, at no stage will Van Os Medical sacrifice quality over the production quality. The aim is to then offer consistent pricing to all of our customers and assisting them to honour and represent our brand fairly and genuinely.

2. Guaranteed Long Lifetime

Our products have a 10 year guaranteed life (provided that the product is serviced / reconditioned according to instruction). We offer a 10 year warranty on frame breakage (first user). Parts for reconditioning and after sales we can guarantee 10 years after delivery of the product.

3. Guaranteed Low Maintenance

All our products are designed to be low maintenance. Also all the parts we supply have an acceptable price and we ensure that our supply chain is always fully sustained so that spares parts and after sales are treated as importantly as the initial product sale.

4. Delivery Guarantee

We strictly work on a NEXT DAY delivery service on almost all of our product range (prescription items can be extended) – we attach this commitment right throughout our range. Giving our customers a reliability that we are proud of.

5. Quality Assurance

All products that we supply meet the highest quality standards. All our products are produced according to European standard of production.